Bird is hiring a Senior LLM Engineer — conversational platform on the AI platform team (Hybrid · Amsterdam, Netherlands). This is a hands-on role in LLM & generative AI—not a generic “AI enthusiast” post.
You will own LLM features, retrieval, agents, and evaluation end to end: problem framing, offline evaluation, safe rollout, and iteration from production signals. Success is measured with clear metrics (quality, latency, cost, or business KPIs)—not slide decks alone.
Bird (MessageBird) connects businesses to customers on every channel with growing AI automation.
LLM engineers build agents and tool routing for support and sales workflows.
What you will do
- Ship production conversational platform LLMs with offline evals, monitoring, and safe rollout.
- Work with product and domain experts on requirements and trade-offs.
- Improve data pipelines, labeling, and metrics tied to business KPIs.
- Document runbooks for on-call and customer-facing teams.
What we look for
- Strong Python and modern ML/LLM stack with shipped features.
- SQL, experimentation, and clear communication to stakeholders.
- Eligible to work in the listed country; professional English required.