This Refund & Cancellation Policy applies to paid recruiter subscriptions on ganloss.com, operated by Ganloss Inc.. Candidate accounts are free unless a separate paid feature is explicitly offered at checkout.
1. Subscription overview
- Recruiter access is billed at $36 USD per month (plus applicable taxes where collected).
- Subscriptions renew automatically each billing period until canceled.
- Payment is processed by our payment provider (e.g., Stripe). Your card or payment method is charged on renewal.
2. Cancellation
- You may cancel at any time from the recruiter dashboard or Stripe customer portal when available, or by emailing contact@ganloss.com.
- Effective date — cancellation stops future charges. Access to paid recruiter features typically continues until the end of the current paid billing period.
- Cancel at least 24 hours before renewal to avoid the next charge when possible; timing may depend on your payment provider.
3. Refunds
- Monthly subscriptions — fees are generally non-refundable once a billing period has started, except where required by law or at Ganloss’s discretion for billing errors or duplicate charges.
- Billing errors — contact us within 30 days of the charge with details; we will investigate and correct verified errors.
- Free trials — if a trial is offered, cancel before the trial ends to avoid charges. Trial terms shown at signup prevail.
4. Failed payments
If payment fails, we may retry charges and may suspend posting or recruiter features until the balance is resolved. Unpaid periods do not grant continued paid access.
5. Price changes
We may change subscription prices with advance notice (email or in-product). Price changes apply to subsequent renewal periods after the notice period.
6. Effect on job listings
When a subscription expires or is canceled, new publishing or premium recruiter features may be disabled. Existing listings may be unpublished or limited according to product rules at that time. Ganloss is not obligated to keep listings live without an active subscription where the product requires payment.
7. Chargebacks
Initiating a chargeback without contacting us first may result in account suspension. Please email contact@ganloss.com so we can resolve billing issues directly.
8. Other purchases
One-time purchases or future products will display their own refund terms at checkout. This Policy governs recurring recruiter subscriptions unless stated otherwise.
9. Contact
Billing questions: contact@ganloss.com. See also our Terms of Use.