AI role · Open offer

Technical Program Manager — merchant AI

Shopify

This listing is optimized for AI-native talent: clear skills and tools so candidates know if they fit before they apply—and so you spend less time screening mismatches.

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At a glance

How you'll work, where, and key listing dates.

Employment: Full-time
Workplace: Hybrid
Location: 151 O'Connor Street, Ottawa, ON K2P 2L8, Canada · Hybrid
Compensation: CAD 135k–170k/year + equity
Experience level: Senior
Team: AI programs
Benefits & perks

About this role

What the team is looking for and how this position fits.

Shopify is hiring a Senior Technical Program Manager — merchant AI on the AI programs team (Hybrid · Ottawa, Canada). This is a hands-on role in LLM & generative AI—not a generic “AI enthusiast” post.

You will own LLM features, retrieval, agents, and evaluation end to end: problem framing, offline evaluation, safe rollout, and iteration from production signals. Success is measured with clear metrics (quality, latency, cost, or business KPIs)—not slide decks alone.

Shopify empowers merchants with AI search, support, and storefront features. Technical Program Manager aligns multiple squads on merchant AI outcomes.

Hybrid Ottawa HQ: remote-friendly culture with clear program rituals.

What you will do

Define quarterly program goals tied to merchant GMV and support deflection.
Facilitate dependency resolution across ML, product, and infra.
Communicate status to leadership with transparent risk flags.

Stack & environment

Internal ML platform, Kubernetes, hybrid Ottawa O'Connor.

What we look for

5+ years TPM in product engineering.
E-commerce or platform background a plus.

Skills we're hiring for

What each capability means for this role—not a keyword checklist.

Python
Production Python for data pipelines, model code, APIs, and automated tests—not notebook-only workflows.
LangChain
Orchestrating LLM chains, tools, and retrieval with observable steps and failure handling.
Project Management

Tools & stack

Platforms and products mentioned for this role (APIs, IDEs, vector DBs, CRMs, design tools, etc.).

KubernetesTool
Deploying and scaling model services with health checks, autoscaling, and rollout discipline.

You're a strong fit if…

Tailored to this listing—use it as a self-check before you apply.

You can show evidence in your application: Merchant AI program spanning search, support, and storefront features.
Several of these show up in recent shipped work—not only on your CV: Python, LangChain, Project Management, and Kubernetes.
You have owned LLM features, retrieval, agents, and evaluation in production: debugging live issues, running postmortems, and iterating from real user or business signals.
You are comfortable with the hybrid rhythm (Hybrid · Ottawa, Canada)—onsite collaboration when it matters, deep work when remote.
You explain trade-offs (quality, cost, latency, safety) in plain language—with numbers or examples, not buzzwords.

Apply

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What the employer asked for

Merchant AI program spanning search, support, and storefront features.

Register, add a headline and bio, then you can attach a CV link or PDF on My account before you apply. That keeps applications tied to your profile and makes it easier for employers to review your background.

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