Hootsuite is hiring a Senior Senior ML Engineer — social intelligence on the Owly AI team (Hybrid · Vancouver, Canada). This is a hands-on role in LLM & generative AI—not a generic “AI enthusiast” post.
You will own LLM features, retrieval, agents, and evaluation end to end: problem framing, offline evaluation, safe rollout, and iteration from production signals. Success is measured with clear metrics (quality, latency, cost, or business KPIs)—not slide decks alone.
**Hootsuite** helps millions of organizations manage social media — scheduling, analytics, and **Owly AI** assistants from **Vancouver**.
Senior ML Engineer (hybrid Vancouver): NLP and GenAI for **content drafting**, **sentiment**, and **campaign intelligence** with brand-safety guardrails.
About Hootsuite
- Canadian tech pioneer headquartered in Vancouver.
- AI features must respect enterprise permissions and multi-brand accounts.
- Engineering hub on East 5th Avenue with hybrid flexibility.
What you will do
- Fine-tune LLMs for social copy with tone and compliance filters.
- Build offline evals for hallucination and off-brand outputs.
- Ship models with latency SLOs for in-editor experiences.
Stack & environment
- Python, PyTorch, LangChain, AWS.
- Hybrid Vancouver.
What we look for
- NLP/LLM in consumer or B2B SaaS.
- Eligible to work in Canada.