Ada is hiring a Senior LLM Engineer — customer automation on the Conversational AI team (Hybrid · Toronto, Canada). This is a hands-on role in LLM & generative AI—not a generic “AI enthusiast” post.
You will own LLM features, retrieval, agents, and evaluation end to end: problem framing, offline evaluation, safe rollout, and iteration from production signals. Success is measured with clear metrics (quality, latency, cost, or business KPIs)—not slide decks alone.
Ada automates customer service for global brands with conversational AI built in Toronto.
Own LLM flows, tool use, and quality metrics for enterprise support automation.
What you will do
- Ship production conversational AI at scale with offline evals, monitoring, and safe rollout.
- Work with product and domain experts on requirements and trade-offs.
- Improve data pipelines, labeling, and metrics tied to business KPIs.
- Document runbooks for on-call and customer-facing teams.
What we look for
- Strong Python and modern ML/LLM stack with shipped features.
- SQL, experimentation, and clear communication to stakeholders.
- Eligible to work in the listed country; professional English required.